xpointTM allows Lifecycles of all types to be configured to meet customers’ needs. Many customers are driving Cultural Change across their businesses. This, for example, can take the form of:
- A need to dramatically improve customer focus and customer’s experience
- A need to stimulate and sustain a far more innovative approach to improving business performance.
Typically these types of interventions are complex and involve multiple strategies. For example they may involve structural changes, process improvements, refinement of reward and recognition processes, high-involvement approaches, etc.. Gaining alignment across multiple stakeholder groups is therefore critical.
A Managing Culture Change lifecycle may have phases such as:
The team leading the Change use the Culture Change Lifeycycle to both deliver and share their project work and approach. For example, for any deliverable/task, they can:
- Comment, review and refine their approach as a team - within the Lifecycle
- Pull key Stakeholders in to review this work, to get inputs on direction they are taking, or decisions they need to make.
The Leadership Team can also initiate sub-projects within the xpointTM platform to drive key strategies. For example, they might have teams dedicated to shaping and driving the following areas:
- Aligning the Performance Management process to reflect new objectives and behaviours that need to be managed and recognised
- High engagement Business Strategy workshops to stimulate ideas that support the Strategic imperatives.
These sub-projects can also be managed in a common and linked way using the Project Management and Quick Wins Lifecycles.